Refund & Return Policy
Last Updated: 06-05-2025
WAFID.GAMCASLIP.COM is an online appointment assistance platform, operated by ABS IT, providing Wafid (formerly GAMCA) medical appointment booking services for expatriates heading to Gulf countries. Our service is primarily based on a rapid processing model. Therefore, the refund policy is as follows:
1. Nature of Service Provided
- The appointment booking process on WAFID.GAMCASLIP.COM is initiated immediately after the client’s request.
- In most cases, the appointment slip is delivered within 1-2 hours.
- The service is entirely customized and digital, meaning it is non-refundable.
2. Conditions for Refund Eligibility
A partial refund may apply in the following exceptional circumstances:
- After submitting passport or personal details on the Wafid site, if the appointment cannot be scheduled due to the following reasons:
- Age ineligibility
- Passport validity less than 6 months and 21 days
- An appointment was already booked within the past 30 days
- Previous medical report indicates fitness/unfitness
- In such cases, WAFID.GAMCASLIP.COM will deduct a service fee of BDT 100 and refund the remaining amount.
Refund Process:
To request a refund, clients must contact us via our WhatsApp number and provide necessary details (Transaction ID, Name, Mobile Number, etc.). Refund processing typically takes 3-7 business days.
3. Cases Where Refunds Are Not Applicable
- If the client provides incorrect or incomplete information
- If the client cannot be reached via WhatsApp or phone
- If the client does not use the appointment slip after delivery, based on their own decision
- If the medical center refuses the test due to its own reasons (e.g., visa issues, country restrictions, cancellation by Wafid, etc.)
- If the client fails to show up at the medical center within 1-5 days and the center refuses the test due to delay
- No refunds will be issued if the appointment is successfully booked, and the client decides to cancel it.
4. Service Delays
WAFID.GAMCASLIP.COM always strives for fast appointment delivery. However, due to potential server issues on Wafid, there may be a delay of 24-48 hours. These delays are non-refundable.
5. Contact
Note:
Disclaimer: Our service is appointment-based and does not involve any physical products, so our return policy does not apply.
Note: By using WAFID.GAMCASLIP.COM, operated by ABS IT, you agree to the above Refund & Return Policy.